Frequently asked questions

As soon as your appliance leaves our warehouse, we send you an email confirming the shipping of your package. We will also inform you of the tracking number which will allow you to track the delivery.

All prices on the The Blender website are VAT included.

If you didn’t find the answer to your question or if you would like additional information, send us a message using the contact form

In case of absence, the courier will leave a notice of attempted delivery to inform you that your package is available at the nearest relay point. 

The registration of the warranty of your appliance is very useful to keep track of your document. To register, go to the warranty registration module.

Bring your appliance to the nearest selective collection centre or waste disposal centre.

Download and print your invoice directly from your client account by following the 2 steps below: 

• Select the relevant order.
• Download your invoice.

Contact us by using the contact form before proceeding.

We will give you specific instructions, and maybe help you with an additional explanation or an alternative.

The general conditions of sale stipulate that an appliance can be returned and refunded within 14 days after the purchase. It will have to be returned in its original state, unused. Transportation is at charge of the client. It is highly recommended to send the product by registered sending or with tracking and to take out insurance with the carrier.  The refund will be processed after reception and control of the condition of the product.

Delivery fee to Belgium is 7,5€
Delivery fee to France, Luxemburg and The Netherlands is 12,5€
As from 80€ purchase, the Delivery is free!